I've just been from Mum's bakery in KB. The shop is nice from the inside and the music is very nice to the ears. But, wait! The staff, they are not as nice as the shop or the music. They do not greet the customers good morning and thank you. All they give you are their sour faces. They are not wearing anything to cover their hair; a hair net will do I suppose.

Once, when I was early and didn't have time to have breakfast at home, I went over to Mum's bakery, KB, to grab something to eat. When I was about to pay, the cashier didn't bother to smile or greet 'good morning',, and had that sort of sour face. So I asked her, "What's wrong with you?" She replied, "Nothing." Then I asked again, "Why is your face so sour early in the morning?" She said, "No lah." I said, "You should greet your customers and thank them. You're in the service industry." She didn't want to look at me but continue putting my purchase in the plastic.

The owner of Mum's bakery, KB. Go and take a look at your staff. I think you should send them for a course on etiquette.